It’s not what you say, it’s how you say it

• Intensity. A reflection of the amount of energy you project is considered your intensity. Again, this has as much to do with what feels good to the other person as what you personally prefer.
• Timing and pace. Your ability to be a good listener and communicate interest and involvement is impacted by timing and pace.
• Sounds that convey understanding. Sounds such as “ahhh, ummm, ohhh,” uttered with congruent eye and facial gestures, communicate understanding and emotional connection. More than words, these sounds are the language of interest, understanding and compassion.